Patriot Campers Pty Ltd and its subsidiaries (“Patriot Campers & Patriot Campers TV & Patriot Supply Co”) recognise that your personal information is important to you and that you are concerned with its collection, use and disclosure. Patriot Campers, like other companies operating in Australia, is bound by the National Privacy Principles as set out in the Privacy Act 1988 (Cth) which set clear standards regarding these activities. This policy contains information about: When you can deal with Patriot Campers anonymously; The purposes for which Patriot Campers collects, holds, uses and discloses personal information; The types of personal information that Patriot Campers collects; How Patriot Campers collects and holds personal information; How you may access the personal information that Patriot Campers holds about you, And how you may seek correction of that personal information; and how you may complain about a breach of the Australian Privacy Principles by Patriot Campers and how Patriot Campers will deal with such a complaints. Appendix A to this policy contains further information which Patriot Campers is required to disclose under the Privacy Act 1988 (Cth) to individuals who apply for credit from a third party credit provider (such as 1800 Approved). We may also use your personal information for other purposes related to those described above which would be reasonably expected by you.
When can you deal with Patriot Campers anonymously?
Generally, you can deal with Patriot Campers anonymously (i.e. without identifying yourself). In certain circumstances however, Patriot Campers will ask you to provide personal information because it is required by law to do so, or because it would be impracticable to deal with you anonymously. These circumstances include where you order goods online (including when you pick up such goods from our store), where you apply to purchase goods on finance, where you return goods for repair, where you purchase goods to be delivered or installed, where you create a Patriot Campers account, where you enter one of our competitions, when you submit a request, enquiry, complaint, consumer guarantee or warranty claim.
Why does Patriot Campers collect, hold, use and disclose personal information?
Patriot Campers collects, holds, uses and discloses personal information for a number of purposes connected with our business operations, which include: providing you with products and or services requested; dealing with requests, enquiries, complaints, consumer guarantee or warranty claims, and other customer care related activities; marketing our products and services and providing advice on our products; developing and improving our products and services; the operation and administration of accounts or subscriptions that you have with us; payment processing; purposes relating to any third party acquisition or potential acquisition of an interest in Patriot Campers or its assets; complying with our obligations under agreements with third parties (for example, under our arrangements with consumer finance providers); and carrying out any activity in connection with a legal, governmental or regulatory requirement that we have to comply with, or in connection with legal proceedings, crime or fraud prevention, detection or prosecution. We may also use and disclose your personal information for other purposes related to those described above which would be reasonably expected by you. Documents (including hard copy documents and electronic documents such as emails) which coincidentally contain personal information will also be retained in accordance with Patriot Campers normal document retention practices for accounting, legal and business purposes. Generally, you have no obligation to provide any personal information requested by us. However, if you choose not to do so where we require this information, we are unlikely to be able to provide you with the goods and services that you want.
What personal information does Patriot Campers collect?
The kinds of personal information we collect or which we may hold about you may include: your name; your address; your date of birth; your telephone number(s); your e-mail address; payment information; transaction information; your username and password; details about your earnings (if you are buying products using a finance plan); information contained on identification documents (such as driving licences) and, in some specific cases, copies of such identification documents, where we require these to verify your identity; information on how you use our products and services; your Internet Protocol (“IP”) address, server address, domain name and information on your browsing activity when visiting one of our websites; your user name for social networking sites that you use, to refer to, or in conjunction with, our goods and services; and personal preferences regarding products and services.
How does Patriot Campers collect and hold your personal information?
When you create an account with us your details will be added to our marketing database to receive information relating to Patriot Campers and all of our products. You may also choose to receive such information by subscribing to our marketing database via one of our websites. To opt-out of receiving Patriot Campers marketing materials, you will need to unsubscribe from our marketing database. To do this, simply select the “unsubscribe” option in one of the emails that you receive from us and you will be taken to a preference centre, where you can unsubscribe or resubscribe to one or more types of communications. Please note that if you have an account with Patriot Campers, we may still need to send you essential information about your account.
Sharing your personal information
Patriot Campers may disclose or receive personal information or documents about you to / from: organisations that provide services to us in connection with our business, including customer support, payment processing, administration, archival, data storage, hosting, research, mail and delivery, installation, distribution, logistics, marketing, auditing, share registry, consulting, financial and legal advisory, banking, debt collection, security or technical services and the operation of the Patriot Campers websites.
Security of your personal information
We will take reasonable steps to ensure that the personal information that we hold is stored in a secure environment protected from misuse, interference and loss and any unauthorised access, modification or disclosure. If one of our staff members identifies a data breach, the person in which the data refers to will be notified immediately and steps will be taken to prevent any further breaches. If the data breach meets the guidelines outlined in the Notifiable Data Breach scheme, the commissioner will also be notified.
How to access, correct and update your personal information
Upon your request, Patriot Campers will provide access to your personal information that we hold (except in certain circumstances set out in the Privacy Act 1988 (Cth)). Patriot Campers reserves the right to charge you an administration fee of $25 for providing access to your personal information and will, of course, require some proof of your identity before providing information to you. You may also request us to correct the personal information that Patriot Campers holds about you. If you do so and we are satisfied that, having regard to a purpose for which the information is held, the information is inaccurate, out-of-date, incomplete, irrelevant or misleading, Patriot Campers will take such steps as are reasonable in the circumstances to correct your personal information to ensure that, having regarding to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading. To request access to the personal information that Patriot Campers holds about you, or to update or correct that personal information, please send a written request to The Privacy Officer, Patriot Campers, either by email to [email protected] or by pre-paid post to 1 Activity Crescent, Molendinar, QLD, 4214.
How to make a complaint
If you are concerned that the way Patriot Campers collects, holds, uses or discloses your personal information may be in breach of the Australian Privacy Principles, please send written details of your complaint to The Privacy Officer, Patriot Campers, either by email to [email protected] or by pre-paid post to 1 Activity Crescent, Molendinar, QLD, 4214
How Patriot Campers will handle complaints
After receiving a complaint, we will consider whether we need any further information from you to properly consider and investigate the complaint, and may request such information from you. We will then: conduct internal discussions with the relevant business units involved in the collection, holding, use or disclosure of your personal information which is the subject of your complaint, and evaluate whether we believe that such collection, holding, use or disclosure of your personal information was in breach of the Australian Privacy Principles; and notify you of the results of our investigation of your complaint. If the conclusion of our investigation is that our collection, holding, use or disclosure of your personal information was in breach of the Australian Privacy Principles, we will take steps to remedy the breach as soon as reasonably practicable. We will endeavour to notify you of the results of our investigation of your complaint within 30 days of receiving your complaint. However, if your complaint involves complex matters or requires extensive investigation and consultation, it may not be possible to respond within this timeframe. If you are not satisfied with our response to your complaint you are entitled under the Privacy Act 1988 (Cth) to make a complaint to the Office of the Australian Information Commissioner. Information about how to make a complaint is available from the Office of the Australian Information Commissioner’s website.